Delivery

We work with An Post and couriers to deliver orders. Delivery times can vary depending on the destination and on the local postage conditions but are typically 1-2 days from dispatch. If your order included tracking we recommend you keep check the tracking information for updates on delivery. Delivery times are a guide only and we cannot guarantee delivery timeframes. 

If a package is not delivered within 30 working days of dispatch, customers will be refunded the cost of the order or if the item is in stock they may be offered a replacement. Please note: once a notice of delivery is recorded via the carrier it is deemed that the package has been successfully delivered. If a customer refuses to accept delivery, a refund will only be issued once the order is received by us. In the event that a customer refuses delivery of an order, they are liable for any and all shipping costs incurred.

Carriers may offer recipients the option to redirect their delivery or indicate a secure location for drop-off. If a customer redirects the order or changes the delivery address or terms of delivery after it has been dispatched then this is a matter between the customer and the delivery service. 

Returns and cancellations

If you change your mind and cancel an order before it has been dispatched then your order will be cancelled and your card will be refunded. Once your refund has been processed you will receive a confirmation email. Refunds will appear back in your account once they have been processed by your bank or card provider. In the event of queries regarding refund processing please consult your card provider to determine how long it takes to process refunds.

We cannot accept cancellation requests on personalised items or print to order items once the order has been placed.

In the event that you receive your item and you are not happy with it and you want to return please contact us within 14 days to process a return. To accept returns the items must be unused, in their original condition, and in their original packaging with all tags, instructions, and/or accessories intact. 

When returning an item to us you are responsible for the return shipping. We recommend that you retain a receipt of postage and register the postage, we can not process a refund until we have received the returned item. We will issue a refund to the card used for the original transaction within 5 days of receipt of the returned item including standard shipping costs.